





Telecom companies threatened with fines unless they provide critical information to clients
ANC received some 3,500 demands and petitions from clients of such services in 2008. ANC president Liviu Nistoran says that this is just the tip of the iceberg, many petitions being submitted directly to the operators or the Consumer Protection Agency (ANPC).
Before any contract between clients and service providers is signed, clients must receive a minimum set of information including the pricing plan for the contract duration and included services, with all taxes included, fees for national phone calls, fees for "prime time" calls and for calls during other hours, the minimum duration of the contract and the penalties to be supported by the clients in case they denounce the contract before term.
Users must be allowed to consult the contract before signing it, be briefed the solving procedures for petitions, be informed via text messages on the default prolonging of the contract and the deadline for notifying the contract denouncing, be informed on their rights at all sales points and receives a minimum on information in their detailed bills.