





Tough rules for telecomm operators, better client information demanded
The new regulation draft establishes the mans that may or must be used by operators in communicating information about prices and fees towards clients. The sales personnel will be obligated to offer three important information: the minimum amount that has to be paid throughout the contract (subscription, connection fee, terminal price and all others), the prices and the taxation system and the minimum duration of the contract.
Telephony operators will also have to notify their clients 15 days before the date when they can cancel their subscription, both via the phone bill and a short message.
Meanwhile, ANC (the national telecomm regulatory agency) will develop an application allowing the clients to compare available offers.